Professional Experience
Who am I?
A Decade-long Technologist!
Value-driven product manager with 10+ years of experience working in fast-paced cross-functional agile teams to plan, build, launch, and manage SaaS solutions. Experienced in the AI domain with a good foundation in user interactions with GenAI assistants, agentic AI, RAG and other AI/LLM-first implementaions. Strong communication skills with the ability to collaborate across business verticals.
Director, Product @ Laivly
Vancouver - Remote
Jan 2025 — Present
Directing the product vision and roadmap for Laivly's products, delivering agentic AI and agent-assist solutions that empower contact centers with seamless automation, real-time guidance, and ethical generative AI integration across existing tech stacks
Managing a team of exceptional product managers to prioritize features, drive cross-functional alignment, and accelerate launches of attended and unattended AI agents that enhance agent efficiency and customer experience
Leading development of the RAG (Retrieval-Augmented Generation) platform powering knowledge base-driven AI products, enabling accurate, context-aware responses grounded in enterprise data for superior performance and trust
Collaborating with engineering, sales, and customer success teams to ensure product strategy aligns with contact center needs, focusing on easy integration, brand-aligned guardrails, and measurable CX improvements
Overseeing product lifecycle from ideation to market adoption, fostering innovation in intelligent automation while maintaining a commitment to secure, ethical AI that transforms modern contact centers
Product Manager @ TELUS Health
Vancouver - Remote
Jul 2022 — Jan 2025
Spearheaded GenAI strategy development to drive innovation and strengthen competitive positioning
Collaborated with cross-functional teams to identify and implement high-impact GenAI solutions that delivered measurable business value
Aligned teams to streamline go-to-market execution for GenAI initiatives
Championed adoption of GenAI across internal teams and through market-facing product offerings
Owned and executed a dynamic, agile roadmap for GenAI product development and deployment
Product Manager @ Cerence
Vancouver - Remote
May 2021 — Jul 2022
Strategized, planned, and prioritized new user stories for Cerence Assistant (AI Voice Solution) to establish a robust product lifecycle
Managed product backlogs, roadmap, and overall strategy for Cerence Assistant, driving cross-functional alignment across framework, platform, and apps teams to enable rapid, continuous enhancement
Supported sales in acquiring customers by managing a dynamic pipeline of feature requests and integrating new applications into Cerence Assistant
Optimized sales pitches and demos to accelerate customer growth and conversion
Monitored market/competitor trends and analyzed customer feedback to guide product direction and prioritization
Product Manager @ Zenduty
Bangalore, India
Feb 2017 — Apr 2019
Led product design—including features, UX/UI, and architecture—and managed releases with the YellowAnt technology team
Managed key accounts for major clients, ensuring strong relationships and satisfaction
Analyzed and drove early-stage marketing and sales pipelines, delivering consistent quarterly customer growth
Created compelling investor and VC pitches that supported YellowAnt's fundraising efforts
Represented YellowAnt as a new category of AI-based platforms at startup expos and industry events
Software Engineer @ Cisco
Bangalore, India
Aug 2014 — Sep 2016
Played a key role in the Cisco ACI automation team for major releases by developing and executing automated test suites
Received a recognition award for resourceful delivery on a critical customer release
Identified root causes of slow testing lifecycles and automated 5 major features, significantly reducing testing runtime and accelerating release cycles
Led the setup of 2 new lab environments for Cisco ACI
Trained and mentored new team members on automation frameworks and product architecture
MBA, McGill University
Montreal, Canada
Aug 2019 — Apr 2021
Dual Concentration in Marketing & Startegy